Privacy Policy

Last updated: 25 August 2026

Bond Electrics Ltd ("Bond Electrics", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bond Electrics Ltd collects, uses, stores and shares personal information when you visit or use our website, https://bondelectrics.co.uk, contact us, request our electrical services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as applicable.

1. Who We Are

The organisation responsible for your personal information is:

Bond Electrics Ltd

Website: https://bondelectrics.co.uk 

Company registration number: 12445825

Email: info@bondelectrics.co.uk

Telephone: 07938 008 007

For data protection enquiries, please contact us using the contact details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Your name and contact details, including telephone number, email address and postal address.
• Information relating to your property, premises or electrical installation.
• Details of electrical work, inspections, testing, quotations, bookings and services requested or provided.
• Information contained in correspondence between you and Bond Electrics, including emails, telephone enquiries and website enquiries.
• Billing, payment and transaction information where necessary to provide our services and administer our accounts.
• Information required for electrical certification, compliance and reporting.
• Information required to manage customer accounts and our business administration.
• Technical information about your use of our website, such as IP address, browser type, device information and website usage information, where collected through cookies or similar technologies.
• Any other information you voluntarily provide to us.

We ask that you do not provide sensitive personal information unless it is necessary for the provision of our services or we specifically request it.

3. How We Collect Your Information

We may collect personal information:

• Directly from you when you contact us.
• When you submit an enquiry or request a quotation.
• When you book or receive electrical services.
• When you communicate with us by telephone, email, post or through our website.
• When we administer invoices, payments and customer accounts.
• From information necessary to complete electrical certification or compliance requirements.
• From third parties where this is necessary to provide our services or comply with legal or regulatory obligations.
• Automatically through website technologies such as cookies, where applicable.

If we obtain your personal information from another source, we will provide the relevant privacy information where required by law. 

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests.
• Provide quotations and estimates.
• Schedule and provide electrical installation, inspection, testing, repair and maintenance services.
• Communicate with you about appointments, work and services.
• Create and issue invoices.
• Process and administer payments.
• Maintain customer and business records.
• Manage our accounting and financial administration.
• Complete electrical installation certificates, inspection reports and other required documentation.
• Demonstrate compliance with applicable electrical safety requirements.
• Submit or provide information required for certification, accreditation, inspection or compliance purposes.
• Manage complaints, disputes and service issues.
• Protect our business, customers, systems and property from fraud, misuse or other unlawful activity.
• Comply with applicable legal, regulatory and statutory obligations.
• Establish, exercise or defend legal claims.
• Improve our website, services and customer experience.
• Send service-related communications.
• Send marketing communications where we are legally permitted to do so and, where required, have obtained your consent.

We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract

Processing may be necessary to provide services you have requested, prepare quotations, arrange appointments, administer your account, issue invoices or otherwise perform our contractual obligations.

Legal Obligation

We may process information where necessary to comply with a legal or statutory obligation applicable to Bond Electrics Ltd.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

This may include operating and improving our business, maintaining appropriate records, managing customer relationships, preventing fraud, protecting our systems and property, recovering debts, handling disputes and defending legal claims.

Consent

Where required by law, we may rely on your consent for particular processing activities, such as certain forms of electronic marketing or non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew your consent.

6. Sharing Your Information

We may share personal information with selected third parties where necessary to provide our services, operate our business, meet regulatory requirements or comply with the law.

These third parties may include:

QuickBooks

We may use QuickBooks, an accounting and financial management service, to help us manage business finances and accounting activities.

This may involve processing information such as customer names, contact details, invoices, transaction information, payment records and other information necessary for accounting and financial administration.

QuickBooks is used to support accounting, invoicing, bookkeeping and financial management activities. Information processed through the service is subject to the relevant terms and privacy arrangements of its provider.

NICEIC / NAPIT

Where applicable to the services we provide, we may share relevant information with NICEIC and/or NAPIT for electrical installation compliance, certification, inspection, reporting, accreditation and related regulatory or safety purposes.

The information shared will be limited to what is reasonably necessary for the relevant certification, inspection, compliance or reporting requirement.

This may include customer and property information, installation details, inspection or testing information, certificate information and other information required to demonstrate electrical safety and compliance.

Legal and Regulatory Authorities

We may disclose personal information to courts, government departments, regulators, law enforcement bodies, HMRC or other competent authorities only where required or permitted by applicable United Kingdom law, or where necessary for legitimate legal or regulatory purposes.

We may also disclose information where necessary to comply with statutory obligations or legitimate corporate compliance and audit requirements.

We will not routinely disclose customer information to legal authorities unless there is a lawful basis for doing so.

Professional Advisers and Service Providers

Where necessary, we may share information with professional advisers, accountants, insurers, solicitors, IT providers, website providers, payment providers and other suppliers who provide services to Bond Electrics Ltd.

Where appropriate, we require such providers to handle personal information securely and only for authorised purposes.

7. International Transfers

Some third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection legislation.

Where applicable, this may include relying on UK adequacy regulations or appropriate contractual or other legally recognised safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

• The nature of our relationship with you.
• Whether services have been provided.
• Accounting and tax requirements.
• Electrical certification and compliance requirements.
• Legal and regulatory obligations.
• The need to establish, exercise or defend legal claims.
• Business and insurance requirements.

Some records may therefore be retained for longer than others where we are legally required to do so or where there is a legitimate business or legal reason to retain them.

When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.

9. Keeping Your Information Secure

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include:

• Restricting access to personal information to authorised individuals.
• Using appropriate passwords and account security measures.
• Using reputable third-party service providers.
• Maintaining appropriate administrative and technical controls.
• Taking reasonable steps to protect information transmitted to or stored by our systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Enabling the website to function correctly.
• Remembering preferences.
• Understanding how visitors use our website.
• Improving website performance and functionality.
• Supporting security.

Where applicable, non-essential cookies will only be used in accordance with applicable UK privacy and electronic communications requirements.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

11. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have rights in relation to your personal information, including:

• The right to be informed about how we use your personal information.
• The right of access to personal information we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to erasure of your personal information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to object to certain processing, including processing based on legitimate interests.
• The right to data portability where applicable.
• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may be subject to legal conditions or exemptions.

For example, we may need to retain certain information to comply with legal, tax, accounting, regulatory or certification requirements even where you request its deletion.

12. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact:

Bond Electrics Ltd

Email: info@bondelectrics.co.uk

Address: Flat 43 Norbiton Hall, London Road, Kingston upon Thames, KT2 6RB

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before releasing or changing personal information.

We will respond to valid requests within the time period required by applicable data protection law.

13. Marketing Communications

We may contact existing customers about services, products or information that may be relevant to them where permitted by law.

For other forms of direct marketing, we will obtain consent where required.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe facility where one is provided.

Service and administrative communications, such as appointment confirmations, invoices, certification information and important notices, are not considered marketing communications and may still be sent where necessary.

14. Children

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.

15. Automated Decision-Making and Profiling

Bond Electrics Ltd does not currently intend to make decisions producing legal or similarly significant effects on individuals based solely on automated processing or profiling.

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

This Privacy Policy applies only to Bond Electrics Ltd and our website. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Complaints

If you have concerns about how Bond Electrics Ltd handles your personal information, we would appreciate the opportunity to resolve the matter directly.

Please contact us using the details in this Privacy Policy.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data protection practices.

The latest version will be published on our website with the relevant "Last updated" date.

We recommend checking this page periodically to remain informed about how we process personal information.

19. Contact Us

If you have questions about this Privacy Policy, how we process personal information, or wish to exercise your data protection rights, please contact us:

Bond Electrics Ltd

Website: https://bondelectrics.co.uk

Telephone: 07938 008 007

Email: info@bondelectrics.co.uk

Company Registration Number: 12445825